FREE SHIPPING ON ALL ORDERS OVER $75

FAQs


Pre-Sale Questions

All orders delivered to a California address will be taxed.

Your order will be shipped out within 3-5 days, unless other wise stated. If your products are made and in stock they could ship out sooner.  If they are not made, it could take up to 5 days before they ship. Then please consider 3-5 days for shipping. If you need them sooner, please feel free to e-mail April at April@SHEACHIC.com for expedited shipping. Remember, these products are not mass produced. You are buying top of the line Artisan Handmade Products. They are worth the wait. You will receive an email confirming that we have received your SHEA CHIC order. Thank you so much for your order!

Depending on the product, yes they may have preservatives in them. However, we use as little preservatives as possible, so that your products are as natural as possible. Our products have an approximate shelf life of six (6) months. In other words, we are not the twinkie’s of cosmetics.

I accept Visa/Mastercard/American Express through Paypal.  Payment is due at time of purchase, unless otherwise arranged.  If payment is not made, the sale will be cancelled within 48 hours and the products will be added back into our inventory.  Your items will be shipped out when payment has been received and payment is cleared by the bank.  You can pay for your purchases through Paypal with your Visa, Mastercard, or American Express credit card.  You do not have to have a Paypal account to pay through Paypal.  If you have any questions, please feel free to contact me at April@SHEACHIC.com

To pay with your credit card, go to your shopping cart and check out. Click on the credit card or direct cash payment via Paypal button. Click on the continue button next to the “Don’t have a Paypal account.” I’ve successfully used Paypal for the past five years and been very happy with their service and security.

If you have any ingredient questions or concerns, please contact me directly at APRIL@SHEACHIC.com. If you have any specific nut allergies or concerns, please do not buy the product. 90% of my products are made with Shea Butter that comes from the nut of the Karite Tree.  As with any bath, body or cosmetic product, discontinue use immediately if rash, redness, irritation, or discomfort develops. Persons with allergies and/or skin sensitivities should patch test these products on the  inner elbow prior to use.

Our products have not been evaluated by the FDA and are for skin care use only. Statements on our website are not intended to diagnose, treat, cure, or prevent any illness, disease or condition.   Please do not use our products on animals, unless otherwise stated.  Our Dog Soaps are only meant to be used on Dogs. We Guarantee that our products will NEVER be tested on animals.

Due to the nature of our natural handmade products we do not give exchanges or refunds. However, if your order arrives damaged we will resend your order as long as you contact us and send us the damaged products within seven (7) days of your original purchase. We will then resend your products that were damaged. My goal is for you to have a great experience with SHEA CHIC.   If you have any questions, you can always contact me personally at April@SHEACHIC.com.



Custom Orders & Wholesale Accounts

Yes, to both questions. If you are interested in wholesale orders, please contact me at April@SHEACHIC.com.

I require a 100% full payment up front.  Once order has been placed it can not be canceled or changed. Custom orders can not be returned. If you have any questions, please contact me at April@SHEACHIC.com.